Shipping & Returns

 

Shipping Information

Items marked "Ready to ship" will leave my studio within 1-2 business days, however most items are made-to-order and will usually have a production time of about 2 weeks.

All items ship via USPS. Domestic orders ship First Class for free but shipping upgrades can be purchased. 

International shipping times vary greatly.  Buyer is responsible for any import duties, taxes, or other fees that may be incurred when importing items into your country. 

Please email me if you have any questions.

 

Returns & Exchanges

I take pride in my work and I want you to love it too! Please let me know within 5 days of receiving your order if you are unhappy so that we can arrange for an exchange or a refund. Please contact me for a return authorization before sending items back. All returns must include original packaging. 

Do keep in mind that most Buffalo Lucy jewelry is meant to look vintage/rustic/distressed and that you are purchasing an item made by human hands and not a machine. Variations in patina, finish and texture are intentional and a part of the Buffalo Lucy aesthetic. 

PLEASE NOTE: There are no refunds or exchanges on custom or personalized pieces.

 

Ring Resizing

Rings come with one free resizing. Buyer is responsible for shipping costs both ways. Please note that resizing takes about two weeks, plus shipping time, so take this into account if you need your ring for an event such as a wedding. 

 

Caring for your Buffalo Lucy Jewelry

Most sterling silver Buffalo Lucy jewelry has been intentionally oxidized, so it is best to not use any type of commercial jewelry cleaner or abrasive on it. Doing so will remove the dark patina and dramatically change the look of your jewelry. I recommend simply washing the piece with mild dish soap between your fingers and allowing to air dry, or drying with a soft, non-abrasive cloth. 

As with any oxidized jewelry, the patina will evolve and change with wear and time. In my opinion this only enhances the rustic aesthetic of your piece. If, however, you should ever wish to have your piece re-finished and/or re-oxidized, please contact me.

Gold jewelry can be cleaned as above or with a jewelry polishing cloth. 

Items with a matte/satin finish can sometimes become shinier with daily wear (or improper storage), but the original matte finish can be brought back by gently brushing the item with a green Scotchbrite pad (found in the dishwashing section of your grocery store!).